FAQ
How big is the community?
We have 80 suites in total and an average of 90-100 total residents living at The Palisades.
Do I need to sign a lease?
No. Rental terms are standard month-to-month.
Are there any special accessibility features in the suites?
There are grab bars in the halls and bathrooms in our suites. If residents require additional accommodations, they can work with the Support Services Supervisor to coordinate something with the Abilities Council.
Is the meal plan on a rotation?
There is no set rotation of the menu, which changes frequently. Our chefs rely on resident feedback for menu-building.
Do you provide for special diets?
While we are not always able to accommodate all food allergies or diet requirements, our staff do their best to meet the needs of residents.
Are there assigned seats in the dining room?
Residents are encouraged to move about the dining room and meet new people.
Can I cook in my suite?
Yes. Each suite has a full kitchen.
Do you have visitor parking?
Residents can contact the office to arrange for a parking spot at a daily rate of $5.
Are pets allowed?
No. In the interests of keeping every one of our community members safe, we do not allow pets.
What is your intake process?
Call Housing Manager Jayce Ollenberger with questions and to book a tour or find out about an Open House event. Once a resident has moved into The Palisades, they meet with Shannon Smith, our Support Services Supervisor, to outline their individual needs and get an orientation on the overall building and its amenities. They receive a binder with information and are connected with the LifeAid Emergency Response System, if desired.
Will I have a voice in The Palisades community?
Our office is open 9-5 on weekdays and has an open door policy. Residents are welcome to come talk to Jayce, Housing Manager, or Shannon, Support Services Supervisor, at any time.
May I host friends and family?
Yes.
Are there any restrictions for visitors?
No.
Is there a common space that can be booked for family functions?
The dining room may be booked for private functions. Larger groups may require additional assistance, to be determined by management. Residents can contact the office to discuss bookings.
What is your policy on family bringing meals in from outside?
Families are welcome to bring food at any time.
Are salon services available on-site?
Yes, we have a salon that is set up for hair and nails, by appointment, four days a week.
How does the Emergency Response System work?
Residents can opt-in to our in-house system, LifeAid. There is no fall detection. Residents press a button, an alert is sent to 911, and staff are sent an email. Residents receive a call back to ensure it isn’t a false alarm.
Are there laundry services?
Our staff provides linens services weekly (towels, sheets, and bath mats). Complementary laundry facilities are also located on the 6th and 9th floors.
What do The Palisades’ housekeeping services include?
The Palisades’ weekly housekeeping services include bathrooms, vacuuming around furniture, and sweeping and washing linoleum surfaces.
Do you provide dementia care?
No, while we do have an Intermediate Care Home, we do not have a secured unit for people with dementia.
Do you provide bathing services or assistance with dressing and grooming?
While The Palisades does not provide these services, we can help residents arrange them with homecare who have 24 lock box access to the building. If homecare cannot be arranged, we can connect residents with private service providers.
Is there a doctor that visits regularly?
While we do not have a doctor that visits The Palisades regularly, we have a nurse who provides weekly care at the Wellness Clinic.
Can other services come in (e.g., massage therapy, physiotherapy)?
Yes. Residents are welcome to arrange outside care. Our Support Services Supervisor can help connect people with community resources.
Do you have a shuttle service?
We have found it much more cost-effective for residents to utilize ride services (e.g. taxi, Uber, Access). If residents need assistance coordinating transportation, our office staff are always happy to assist.
Are you connected with a pharmacy?
Residents can stay connected with their own pharmacies or we can arrange free delivery with the pharmacy that we’re connected with, which also provides free basic staple grocery delivery, free bubble-packing and free pharmacy med reviews.
Are continence management services available?
No. These services may be arranged with Home Care. Our Support Services Supervisor can help connect residents with these services.
Want to know more?
Call or email Housing Manager Jayce Ollenberger to arrange a phone call or tour of our facilities.
Jayce Ollenberger
Housing Manager
The Palisades
jaycepo@thepalisades.ca
306-653-3995